Prime Roofing and Restoration

Privacy Policy

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Prime Roofing and Restoration

1. Introduction

Welcome to Prime Roofing & Restoration. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or interact with our services, including communications through calls, emails, and text messages.

By using our website or providing your information, you agree to the practices described in this Privacy Policy.


2. Information We Collect

We collect personal and non-personal information to provide you with quality service, respond to inquiries, and improve your experience.

Information we may collect includes:

  • Name

  • Phone number

  • Email address

  • Service address or project location

  • Details related to your roofing or renovation project

  • Communication preferences

  • Website analytics or cookie data

We only collect information that is necessary to serve you better and complete your requested services.


3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide service estimates

  • Schedule inspections, repairs, or consultations

  • Communicate via phone, email, or text messages

  • Send service updates, appointment reminders, or special offers (with consent)

  • Improve our website and overall customer experience

  • Comply with applicable laws and protect our business and clients


4. Text Messaging (A2P) Policy

Prime Roofing & Restoration uses A2P (Application-to-Person) messaging to communicate with customers who consent to receive SMS messages. This includes appointment reminders, project updates, billing notifications, and limited promotional messages.

By providing your mobile number, you consent to receive messages from us. Message and data rates may apply.

Key A2P terms:

  • Opt-In: You will only receive SMS messages if you have consented to communications.

  • Opt-Out: You can opt out at any time by replying STOP to any message.

  • Message Frequency: Message frequency may vary depending on your service activity.

  • Data Use: Your phone number will never be shared, sold, or used for unrelated purposes.

All messages comply with the Telephone Consumer Protection Act (TCPA) and 10DLC messaging standards.


5. How We Protect Your Information

We use secure data management practices, encryption, and restricted access to protect your personal information. While no online transmission is completely risk-free, we take all reasonable steps to safeguard your information from unauthorized access, misuse, or disclosure.


6. Sharing of Information

Prime Roofing & Restoration does not share, sell, rent, or distribute any customer information to third parties.
Your personal data is used solely by our internal team to provide services, respond to inquiries, and maintain communication related to your project.


7. Cookies and Tracking Technologies

Our website may use cookies and tracking tools to analyze traffic and improve performance. You can modify your browser settings to refuse cookies, but some website features may not function as intended.


8. Your Rights and Choices

You have the right to:

  • Request access to the information we hold about you

  • Ask us to correct or delete inaccurate or outdated data

  • Withdraw consent for marketing or text communications at any time

To exercise your rights, please contact us using the details below.


9. Data Retention

We keep your personal information only as long as necessary to provide services, meet legal requirements, or resolve any issues. Once information is no longer needed, it is securely deleted.


10. Third-Party Links

Our website may contain links to other websites for your convenience. We are not responsible for the privacy practices or content of those third-party sites.


11. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised effective date. Please review this policy regularly to stay informed about how we protect your information.


12. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal information, please contact us:

Prime Roofing & Restoration
Email: services@prrga.com
Phone: (912) 293-4471

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